Roadside Assistance

We’ll help get you and your vehicle back on the road.

For immediate Roadside Assistance please call (866) 519-6478.

Protection for the Road Ahead

You never know when you’ll need a helping hand on the road. When your car stops running due to a non-accident incident, Mercury’s Roadside Assistance services will be there to help get you and your vehicle back on the road. Simply call (866) 519-6478 and you’ll be connected with a service representative to dispatch services to you. You can even opt in via text to receive real-time status updates on your request.

What services are included in roadside assistance?

When you add roadside assistance coverage to your policy, you gain access to emergency help for some of the most common non-accident issues drivers face, from dead batteries to being locked out of your car. Take a look at the services included in roadside assistance:

Towing - Our service will tow you to a nearby repair facility up to the following limits¹
- $75 (15 miles)
- $500 (100 miles)
- $1,000 (200 miles)
Locksmith - If your keys are lost, stolen or accidentally locked inside your vehicle, we will dispatch a qualified service professional to your vehicle’s location. You only pay for the cost of the new keys²
Battery Jump Start - Call us if your battery fails to start the engine. If possible, your vehicle will be jump-started at the scene to help get you on your way.
Flat Tire Change - No need to panic if you have a flat tire. A roadside assistant professional will put the spare tire on your vehicle at the scene for you.
Emergency Fuel and Fluid Delivery - If you run out of gas or your vehicle overheats, get the needed fuel or fluids delivered to you. You only pay for the cost of the gas or fluids. This “white glove” delivery is included in Roadside Assistance.

If any of these services are performed by a provider outside the Mercury Roadside Assistance program, you will be responsible for payment, but you can submit the receipts to Mercury for reimbursement of reasonable and customary charges.

Is Roadside Assistance Worth It?

For most drivers, the answer is yes. Roadside assistance is one of those coverages you don’t think about until you really need it. And when you do, it can pay for itself with just a single call.

A typical tow can cost well over $100 depending on how far you need to go, and a locksmith visit or emergency jump-start isn’t cheap, either. With roadside assistance, those unexpected costs are covered for just a few dollars a month. That means peace of mind every time you get behind the wheel.

It’s especially valuable if you:

Take long drives or road trips
Have an older car or high-mileage vehicle
Want extra security for a teen driver in the family

Even if you don’t drive often, knowing that help is available 24/7 if you get a flat tire, lock your keys inside, or run out of gas, makes roadside assistance well worth it.

Does Roadside Assistance Affect Insurance?

In most cases, using roadside assistance won’t raise your car insurance rates. Insurers treat it more like a service benefit (similar to rental car reimbursement) rather than a high-risk coverage.

Where you might see a difference is if you rely on it a lot. If you’re calling several times a year, your insurance company could take notice and either limit the number of times you can use the service or, in rare cases, adjust your premium. But the occasional call for a flat tire or dead battery usually isn’t a problem.

How to Choose a Roadside Assistance Plan

Picking the right roadside assistance plan is easy when you break it down into a few simple steps. Here’s how to decide which plan is the best fit for you:

1. Think About How You Drive

Do you mostly stay close to home, or do you take long commutes and road trips? If you’re on the highway a lot, you’ll want a plan with higher towing limits for extra peace of mind.

2. Check the Towing Coverage

Mercury offers towing up to 15, 100, or 200 miles. Choose the option that matches how far you typically travel. A local driver may only need 15 miles, while road-trippers may prefer the 200-mile option.

3. Review the Included Services

Every Mercury roadside plan comes with essentials like flat-tire changes, lockout help, jump-starts, and emergency fuel delivery. Make sure you’re comfortable with the limits and costs (like paying for replacement keys or fuel).

4. Decide Who Needs Coverage

Think about whether you’re buying the plan just for yourself, or if multiple drivers in your household may benefit. Mercury covers your vehicle, so anyone driving it will be protected.