Whatever you need,
we’re here to help.

Need to talk to someone?
Call the Claims Hotline at (800) 503-3724

File an auto claim online 24/7

You can now file an auto claim online using our automated digital experience. The platform will intuitively guide you through the entire process, ensuring we gather all the information we need to get things started. You will then receive updated information as the claim progresses.

Submit an Auto Claim Online

To submit a claim for your home, auto glass or if you need roadside assistance, please call (800) 503-3724.

Earlier this year, my brother was involved in an auto accident. I was very impressed on how well Mercury handled my claim. All involved kept me informed about every important detail. Mercury has been an excellent insurer because of it's outstanding service. Plus, it is a great value. I hope more people chose Mercury as their insurance carrier. After an accident, you want a great team to help you every step of the way and you get that with Mercury.

Janete Los Angeles
Woman calling agent after a car accident

What happens once I report a claim?

When you call to report your loss, the Mercury claims team jumps into action. You’ll speak with one of our skilled Customer Service Representatives, who will gather information about the incident. We may record the interview to expedite the entire claims process. Your representative will explain to you relevant policy coverage, and, if you choose, we can help locate one of our preferred body shops.

If you are unable to drive your vehicle, call us from the accident scene and we’ll arrange to have your car towed. If you need a rental car, we’ll be happy to assist you by making a reservation or referring you to our rental car partner to get you on your way. Calling in your claim is the first step in getting you the assistance and support you may need.

In Times of Crisis, Mercury is Here to Make Things Easier

24/7 Claims Phone Line

You can file a claim 24 hours a day, seven days a week. Just call our claims hotline at (800) 503-3724. Day or night, and we’ll be there to lend a hand.

Preferred Repair Partners

Mercury's repair partners are constantly monitored on the quality of their work, customer service, business integrity and the time it takes to complete a repair.

Catastophe Claims

A natural disaster can change everything in an instant. You can trust Mercury Insurance to help get you and your family back on their feet after one of these life-threatening events.

Helpful claims Tips

Review our guides below to take the right steps directly after an incident occurs. For immediate assistance, call the Claims Hotline at (800) 503-3724.