Whatever you need,
we’re here to help.

Need to talk to someone?
Call the Claims Hotline at (800) 503-3724

File a claim 24/7

Call our claims hotline at (800) 503-3724 to get your claim started. And, if you need help immediately, we can arrange for roadside assistance. So give us a call, day or night, and we’ll be there to lend a hand.

Earlier this year, my brother was involved in an auto accident. I was very impressed on how well Mercury handled my claim. All involved kept me informed about every important detail. Mercury has been an excellent insurer because of it's outstanding service. Plus, it is a great value. I hope more people chose Mercury as their insurance carrier. After an accident, you want a great team to help you every step of the way and you get that with Mercury.

Janete Los Angeles
Filing a Claim

What happens once I report a claim?

When you call to report your loss, the Mercury claims team jumps into action. You’ll speak with one of our skilled Customer Service Representatives, who will gather information about the incident. We may record the interview to expedite the entire claims process. Your representative will explain to you relevant policy coverage, and, if you choose, we can help locate one of our preferred body shops.

If you are unable to drive your vehicle, call us from the accident scene and we’ll arrange to have your car towed. If you need a rental car, we’ll be happy to assist you by making a reservation or referring you to our rental car partner to get you on your way. Calling in your claim is the first step in getting you the assistance and support you may need.

Looking under the hood

In Times of Crisis, Mercury is Here to Make Things Easier

24/7 Claims Phone Line

You can file a claim 24 hours a day, seven days a week. Just call our claims hotline at (800) 503-3724. Day or night, and we’ll be there to lend a hand.

Preferred Repair Partners

Mercury's repair partners are constantly monitored on the quality of their work, customer service, business integrity and the time it takes to complete a repair.

Catastophe Claims

A natural disaster can change everything in an instant. You can trust Mercury Insurance to help get you and your family back on their feet after one of these life-threatening events.

Helpful claims Tips

Review our guides below to take the right steps directly after an incident occurs. For immediate assistance, call the Claims Hotline at (800) 503-3724.