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What our customers are saying

REVIEW SNAPSHOT®

by PowerReviews
Mercury Insurance GroupCommercial Auto Insurance
 
5.0

(based on 1 review)

Ratings Distribution

  • 5 Stars

     

    (1)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (0)

Reviewed by 1 customer

Displaying review 1

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5.0

good

By abner

from van nuys

About Me Abner, Married/Domestic Partnership

Comments about Mercury Insurance Group Commercial Auto Insurance:

mercury the best

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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REVIEW SNAPSHOT®

by PowerReviews
Mercury Insurance GroupCar Insurance
 
4.2

(based on 447 reviews)

Ratings Distribution

  • 5 Stars

     

    (279)

  • 4 Stars

     

    (59)

  • 3 Stars

     

    (57)

  • 2 Stars

     

    (29)

  • 1 Stars

     

    (23)

87%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service::
    •  
    • Claims Service::
    •  
    • Ease of Purchase::
    •  
    • Price::
    •  
    • Reviewer Profile:
    • Single (211), Married/domestic partnership (180), Parent (119), Homeowner (109), Business owner (19)
    • Gender:
    • Male (240), Female (195)

Reviewed by 447 customers

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5.0

Highly recommend this company

By Gary

from Santa Ana

About Me Single

Comments about Mercury Insurance Group Car Insurance:

Wonderful rates super nice people highly recommend this company

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Vehicle Insurance Renewal

By Howard

from Hermosa Beach

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Car Insurance:

Web Site was fairly simple to use - Having insured with Mercury for a number of years - very satisfied !

  • How likely are you to recommend Mercury to a friend?:
  • 8
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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2.0

Insurance Premium keeps going up every renewal

By Pepe

from Huntington Park

About Me Married/Domestic Partnership, Parent

Verified Reviewer

Comments about Mercury Insurance Group Car Insurance:

Insurance Premium keeps going up every renewal

  • How likely are you to recommend Mercury to a friend?:
  • 1
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

Comment on this reviewHelp Icon

 
5.0

Quality Service

By Rush

from Sacramento, CA

About Me Single

Comments about Mercury Insurance Group Car Insurance:

I don't think I've ever had this much ease in dealing with insurance companies. Thank you for such genuine, pleasant, easy and quality service.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 2 years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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3.0

Good but pricey

By Travis

from OKC

About Me Married/Domestic Partnership

Verified Reviewer

Comments about Mercury Insurance Group Car Insurance:

Can't complain much about the coverage. My wife had a minor accident where she was at fault while insured with Mercury and they were easy to work with. Her car was old, so we only had Liability on it, so I don't have any experience with them helping pay for a car for us. But heard no complaints from the other party. However, the price is pretty high compared to other companies (based on quotes).

  • How likely are you to recommend Mercury to a friend?:
  • 6
  • Gender:
  • Male
  • Years insured with Mercury:
  • 2 years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Great Bang for your Buck

By Tasha

from Loganville

About Me Parent

Comments about Mercury Insurance Group Car Insurance:

Extremely easy to sign up. Compatible pricing. Love the website.

  • How likely are you to recommend Mercury to a friend?:
  • 7
  • Gender:
  • Female
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

Comment on this reviewHelp Icon

(0 of 1 customers found this review helpful)

 
4.0

super easy and fast

By brandon

from orangevale

About Me Single

Comments about Mercury Insurance Group Car Insurance:

These guys are awesome

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Superb Service!

By BruceL

from Tampa

About Me Homeowner, Married/Domestic Partnership, Parent

Verified Reviewer

Comments about Mercury Insurance Group Car Insurance:

Great support/patience on accidents(s) :(

Would rather not need to be in touch with you guys though. :)

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 3 years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

Comment on this reviewHelp Icon

(1 of 1 customers found this review helpful)

 
5.0

Excellent service, easy to buy, I do recommend this insuranc

By Juli

from Santa Rosa

About Me Single

Comments about Mercury Insurance Group Car Insurance:

Great prices good customer service...

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

MERCURY - PERFECT CAR INSURANCE

By RogerDodger

from Long Beach

About Me Business Owner, Parent, Single

Verified Reviewer

Comments about Mercury Insurance Group Car Insurance:

My family and I have had Mercury car insurance for 30 years.
They have been wonderful.
My son's classic VW convertible was stolen years ago, and Mercury just wrote him a check. Done.
A young woman backed into my car in a parking lot, a couple years ago. Mercury sent me to one of their affiliated body shops and they did great work. Mercury provided me with a new Chrysler loan car for two weeks. Wow. I can't imagine better service.
I bought my policy through Apollo Insurance of Chino Hills, CA. They have been great, too.
And Mercury costs less than any other insurance I have priced, including AAA and Geico.
Thank you, Mercury.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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REVIEW SNAPSHOT®

by PowerReviews
Mercury Insurance GroupHome Insurance
 
3.3

(based on 18 reviews)

Ratings Distribution

  • 5 Stars

     

    (4)

  • 4 Stars

     

    (4)

  • 3 Stars

     

    (5)

  • 2 Stars

     

    (3)

  • 1 Stars

     

    (2)

100%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service::
    •  
    • Claims Service::
    •  
    • Ease of Purchase::
    •  
    • Price::
    •  
    • Reviewer Profile:
    • Homeowner (9), Married/domestic partnership (9), Parent (6), Single (4)
    • Gender:
    • Male (11), Female (6)

Reviewed by 18 customers

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4.0

SHORT ON TECHNOLOGY

By Lori

from Folsom

About Me Homeowner, Parent, Single

Comments about Mercury Insurance Group Home Insurance:

Bundle H.O. and auto insurance policies for bundled discount rate. Agent is responsive and knowledgeable. Website options limited; does not include access to H.O. insurance declarations page.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Definitely Full Coverage

By Grammajo

from Port Hueneme

About Me Homeowner, Retired Senior, Single

Comments about Mercury Insurance Group Home Insurance:

Completely explained change of company and made sure to completely individualize policy to meet my needs.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Awaiting online viewing of Home Ins. Auto view is great!

By none

from Rowland Hts

About Me Homeowner, Married/Domestic Partnership, Parent

Comments about Mercury Insurance Group Home Insurance:

Add Homeowner online information

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female

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4.0

paperless?

By hikinghar

from Berkeley, CA

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Home Insurance:

I'm disappointed that the homeowner insurance does not show up on the web page, and that has been the case for the full time period I have been a Mercury customer. What is so difficult to add this in addition to the auto insurance? I would like to go paperless with it, but can't.

  • How likely are you to recommend Mercury to a friend?:
  • 7
  • Gender:
  • Male
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • No

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1.0

Why can't I access my Home Owner's Insurance Bill online?

By Andy

from LOS ANGELES

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Home Insurance:

People,

It's 2015. Why don't you have the ability for me to manage my Home Owner's insurance bill on your website?

Pretty lame I must say.

  • How likely are you to recommend Mercury to a friend?:
  • 1
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • Customer Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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3.0

Homeowner Policy information unavailable on website

By Al

from Atlanta

About Me Homeowner

Comments about Mercury Insurance Group Home Insurance:

Mercury website needs to include home owner insurance information. There is none for my Georgia policy. I would like to be able to see when I have paid, when the balance of the premiums are due for the current policy term.

Also, the review categories above should have a N/A option.

  • How likely are you to recommend Mercury to a friend?:
  • 6
  • Gender:
  • Male
  • Years insured with Mercury:
  • 4 years
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

I'm in better hands with Mercury Ins.

By Grandma Debi

from Alta Loma

About Me Business Owner, Homeowner, Married/Domestic Partnership, Parent

Comments about Mercury Insurance Group Home Insurance:

I was very impressed with Michelle at my Mercury office called to see if I was in need of help during a local fire outbreak on a very windy day. She asked if I was in any danger of the fire path and let me know Mercury would help if I was and that would relocate me if necessary to evacuate. At that moment I felt Mercury wasn't just a company I do business with it was real people looking out for me in a possible harmful situation, I would need help. Good feeling to know Mercury and People like Michelle are there when I need them. Thank You

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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2.0

Disappointment

By B

from Riverbank

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Home Insurance:

Filed a claim, was contacted right away. Then no word for 2 weeks. I called and was told person handling claim was on vacation. Was rudely told to just wait to hear from them. I didn't get the "gentleman's" name.

  • How likely are you to recommend Mercury to a friend?:
  • 6
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Ten years of Mercury Insurance

By dzblond

from Orange

About Me Homeowner, Married/Domestic Partnership, Parent

Comments about Mercury Insurance Group Home Insurance:

As you can see I have given Mercury Insurance an "excellent" rating in all categories. However, I would be so happy if they would allow us to use the automatic pay online as they do with our car insurance. That is my only complaint in the last 10 years with Mercury.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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2.0

Last straw

By Lynn

from Tarzana

Comments about Mercury Insurance Group Home Insurance:

By replacing a car, automatically underwriter jacked up the annual miles driven! One must always read the declaration, at times, discount for multi-policy mysteriously disappeared.

For those of us who have low annual miles, we are now being asked to email a pic of the odometer at renewal instead of providing the odometer reading. It is difficult for those who are technically challenged.

HO premium is up 20% with no explanation. Reaching out to my agent, it's inflation guard. None of us can get 20% salary increase to catch up with inflation, can we afford it?

  • How likely are you to recommend Mercury to a friend?:
  • 1
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • No
  • Price::
  •  

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REVIEW SNAPSHOT®

by PowerReviews
Mercury Insurance GroupClaims How To Auto
 
4.4

(based on 24 reviews)

Ratings Distribution

  • 5 Stars

     

    (18)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (1)

100%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service::
    •  
    • Claims Service::
    •  
    • Ease of Purchase::
    •  
    • Price::
    •  
    • Reviewer Profile:
    • Married/domestic partnership (10), Single (10), Homeowner (6), Parent (6), Student (3)
    • Gender:
    • Female (12), Male (11)

Reviewed by 24 customers

Displaying reviews 1-10

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5.0

Great Job!!!

By Jelly

from Apopka

About Me Business Owner, Homeowner, Married/Domestic Partnership, Parent, Student

Verified Reviewer

Comments about Mercury Insurance Group Claims How To Auto:

I recently had to make a auto claim with Mercury. My experience was very pleasant and painless. After having over 20 years of driving experience, I got rear ended by another vehicle and that became my first accident. I did not know what to expect. Mercury was phenomenal. I am extremely appreciative and very satisfied with the service I received. Thank you for your time.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Excellent Customer Service In Claims

By mjb

from Los Angeles

Comments about Mercury Insurance Group Claims How To Auto:

I recently had a car accident, Steve is my adjuster. What I appreciate about Murcury, is the email status of my car repairs and updates. EXCELLENT customer service. I was going to cancer Murcury, because they are a little expensive, but after this experience I will stay. The other driver that hit me had AAA Auto Insurance, very expensive but horrible customer service.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Years insured with Mercury:
  • 3 years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Evan

By Evan

from Auburn

About Me Parent, Single

Comments about Mercury Insurance Group Claims How To Auto:

I was confused by the total balance on the website. thought i owed a bunch of money i didn't owe. i am submitting this review to balance out my previous scathing review. I think the communication side of the business could be improved but so far so good. Thank you for being so reasonable Mercury,

  • How likely are you to recommend Mercury to a friend?:
  • 7
  • Gender:
  • Male
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • No
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Mecury Took care of me

By Carwashman

from Atlanta

About Me Business Owner, Homeowner, Married/Domestic Partnership, Parent, Student

Comments about Mercury Insurance Group Claims How To Auto:

Our family has had two recent claims they were both handled quickly and efficiently thank you for watching over our family

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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2.0

Paid quickly on my claim

By Kim

from Eedondo Beach

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Claims How To Auto:

Totaled my car out out state. Paid for nt rental without problem. Adjuster was quick to total my car and willing to argue with the garage owner when they didn't want to release the car. They paid a very fair settlement quickly on the car. Had some issues with CA adjuster not understanding that in NYS your medical insurance is not to be billed first for injury and the auto insurance needs to pay the medical bills. Currently getting worked out.

  • How likely are you to recommend Mercury to a friend?:
  • 5
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

Mercury really made me feel safe and protected..

By rabbitt

from port st lucie

About Me Parent

Comments about Mercury Insurance Group Claims How To Auto:

Sadly a car slammed into my beautiful car and left scene but Mercury and adjuster made me feel safe and protected.....This company seems to be the future in insurance as there new to me and they are very professional and there rates were very competitive...I recommend everyone get a quote from mercury

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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1.0

Lacks Customer Service

By JavaLady

from Ponte Vedra

About Me Homeowner, Parent

Comments about Mercury Insurance Group Claims How To Auto:

The customer service experience dealing with claims and attitude of Mercury have not been pleasant. My husband did most of the work and Mercury offered less than average service and compassion.

  • How likely are you to recommend Mercury to a friend?:
  • 3
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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5.0

It's all good.

By Tim

from Lawndale

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Claims How To Auto:

Making claim, car repair and finding a rental all within a quarter mile of my house. Everything went as planned no snags.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  

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3.0

So far so good with the responses !

By Ladyrose

from Buffalo

About Me Homeowner

Comments about Mercury Insurance Group Claims How To Auto:

Right now I just have auto with mercury but I'm quite interested in the mechanical breakdown insurance coverage an I will talk to my agent wants my vehicle is tookn care of. Thank you!

  • How likely are you to recommend Mercury to a friend?:
  • 9
  • Gender:
  • Female
  • Years insured with Mercury:
  • 2 years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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3.0

No discounts on long term insured 24 yrs

By MG

from Davis

About Me Im 44, Long Term Insured, Need To See A Discount, Single

Comments about Mercury Insurance Group Claims How To Auto:

More expensive each year as the value of my vehicles is going down I feel tha the comprehensive and collision deductible prices are always too hi for the value of the cars and seem to go up a small percentage every year I know how much repairs cost and how much parts cost so I know I'm paying more than I should be.

Service and delivery comments:

I was not satisfied when I had a claim last year on a rental vehicle that was supposed to be covered by my insurance under this company and was denied the claim when I was told I was covered for this and I pay for rental coverage

  • How likely are you to recommend Mercury to a friend?:
  • 6
  • Gender:
  • Male
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  
  • Ease of Purchase::
  •  
  • Price::
  •  

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REVIEW SNAPSHOT®

by PowerReviews
Mercury Insurance GroupRenters Insurance
 
4.0

(based on 2 reviews)

Ratings Distribution

  • 5 Stars

     

    (1)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (0)

Reviewed by 2 customers

Displaying reviews 1-2

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5.0

Thankful

By glemarr

from Plano

About Me Business Owner, Single

Verified Reviewer

Comments about Mercury Insurance Group Renters Insurance:

It was one thing to purchase insurance when personal possessions don't really anount to much, but quite another thing when those things are stolen and feelings of devastation strike.
I am thankful for the company and people at Goosehead, and Mercury Insurance for being a calm against the storm. Everyone has been more than helpful through this ordeal, and seemed to me, to really go above and beyond their job requirements to help me recover some of my losses.
For those who think insurance is a rip off, and only buy it when the law requires minimums, I would just say this one thing...
If you lost everything tomorrow, who would stand by you to help you recover?
Maybe, and prayerfully, you will never need to make a claim, but if you did, I recommend you are covered by an insurance company that really cares about you.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
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(1 of 1 customers found this review helpful)

 
3.0

We are happy with Mercury Insurance

By Chuck

from Apple Valley

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Renters Insurance:

I have auto insurance automatically deducted from my account monthly...Would like the same option with my renters insurance. Renters insurance is something I don't want to pay annually, which is the only option for on line payments.

  • How likely are you to recommend Mercury to a friend?:
  • 1
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
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  • Ease of Purchase::
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  • Price::
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REVIEW SNAPSHOT®

by PowerReviews
Mercury Insurance GroupClaims Vehicle Repairs
 
5.0

(based on 7 reviews)

Ratings Distribution

  • 5 Stars

     

    (7)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (0)

100%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
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    •  
    • Ease of Purchase::
    •  
    • Price::
    •  
    • Reviewer Profile:
    • Single (4), Married/domestic partnership (3)
    • Gender:
    • Female (5)

Reviewed by 7 customers

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(1 of 1 customers found this review helpful)

 
5.0

Autopros Collision Shop Was Awesome!

By Kat

from Tampa

About Me Married/Domestic Partnership

Verified Reviewer

Comments about Mercury Insurance Group Claims Vehicle Repairs:

My neighbor who has Mercury Insurance backed into my front right bumper. Mercury was very accommodating and recommended Autopros. Mo and and his team at Autopros were very prompt and extremely professional. They had an estimate put together within an hour of assessing the damage and even came to me where I was at work later that day for my convenience. After the damages were quickly approved, and I dropped my car off for repairs, it was completed like new in barely 2 days! They even detailed my whole vehicle! I would recommend them and I would also say that Mercury Insurance should send more business their way!

  • How likely are you to recommend Mercury to a friend?:
  • 9
  • Gender:
  • Female
  • Years insured with Mercury:
  • 1 year or less
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  

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5.0

Great experience

By Jlirpa

from Tampa

About Me Homeowner, Single

Verified Reviewer

Comments about Mercury Insurance Group Claims Vehicle Repairs:

I was referred to AutoPros collision. Originally I had planned on taking my car to a larger facility that was closer and more accommodating to my location. I ended up going to AutoPros for the estimate. They were great. Very prompt with contacting Mercury and kept me informed of everything, which I loved/needed . Thank you for recommending me to this facility. They were great!!

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  

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5.0

San Pedro Auto Body Gets An A+ Rating

By Toni

from San Pedro

About Me Business Owner, Married/Domestic Partnership

Comments about Mercury Insurance Group Claims Vehicle Repairs:

I need my car back today from San Pedro Auto Body, and I am so very happy with the work they did. Not only did they give me regular updates as to the progress of my repairs but they were professional and also very nice. I will highly recommend this autobody shop. I went to the claim rep Jose, who couldn't have been a nicer person!

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
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5.0

Outstanding repair work & cust. service

By Mr. Pete

from Brea

About Me Single, Student

Comments about Mercury Insurance Group Claims Vehicle Repairs:

I was really surprised when the auto body shop called me in only about one week to tell me my truck was finished and ready for me to pick up. My claim's person told me to allow at least 3 weeks time, so this was a pleasant surprise to me
to have my repair finished in only about one week.
I have been recommending Mercury Insur. to my friends, but most of them tell me they're happy with the company they have. Thanks for the excellent customer service & auto body repair work done on my Toyota truck.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 2 years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
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5.0

Fast and easy

By roadrunner

from palm city

About Me Married/Domestic Partnership

Comments about Mercury Insurance Group Claims Vehicle Repairs:

My wife just had a claim and it was handle great with no hassael .

Service and delivery comments:

The rep took our info and did the rest for us great job and well done repair .

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Male
  • Years insured with Mercury:
  • 2 years
  • I've had a claim with Mercury:
  • Yes
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5.0

Best Vehicle Repair Experience!

By VSC

from Los Angeles

About Me Parent, Single

Comments about Mercury Insurance Group Claims Vehicle Repairs:

My car got rear ended in March 2013, from the fist contact with Mercury I felt at ease that it would be handled appropriately. I have to say Mercury excided my expectations. Everything was handle in the most convenient way and fastest way possible for me. I got to choose the repair shop that was most convenient for me and I choose one closest to work. I am so happy I did! I got my car serviced at the Santa Monica Ford Collision Center. Wow! Everyone there starting from the receptionist/assistant Audrey had the BEST customer service skills, they were friendly and so helpful. Jose, who took care of overseeing that my car got repaired correctly is so serviceable and helpful. The Santa Monica Ford Collision Center even made sure to have Enterprise Car Rental pick me up at the shop. When I picked up my car, I was surprised at how well the job was done. It looked as if nothing had happened and my car was given back to me better than when I brought it in. They had made sure it was cleaned and waxed. Looked terrific! They also allowed me to conveniently drop off my rental at their shop, they returned it to the car rental so I did not have to worry. It helped as I was on my lunch break.
In April 2013, I again had an accident. This time a tree fell on my car! Crazy I know, but having just gone thru Mercury the prior month I was not to stressed out. I choose to go to Santa Monica Collision Center again and they did not disappoint me. I felt like we were old friends. They again treated me with such friendliness and GREAT customer service. I really wish other companies were like them, you really don't see many companies anymore where they take customer service seriously. This time I got to meet Henry, the Manager. Wow, What a wonderful guy!!! He was so helpful even drove me to Enterprise Car Rental and made sure to have the staff there take good care of me. The spunky receptionist/assistant Audrey, again was super friendly and Jose the person who inspects the car made sure that my car got taken car off. I was again so happy to receive my car in tip top shape. They did an excellent job in repairing it and my car was cleaned and waxed again! I recommend Mercury Insurance, Santa Monica Collision Center and Enterprise in Santa Monica for their GREAT customer service, the satisfaction on my car repairs and for overall great experience considering the not so nice circumstances I found myself in.

Veronica

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
  •  

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5.0

Crest Auto Body

By Jeni

from Gardena

About Me Single

Comments about Mercury Insurance Group Claims Vehicle Repairs:

I reported my claim immediately and Mercury was quick to follow up and provide follow through with everything they said I would receive as part of my insurance. There was no need for me to follow up with them.

Service and delivery comments:

I was very happy with the service I received from Crest Auto Body to repair my rear bumper. They had my insurance paperwork ready before I walked in the door, met my request to have the car repaired as quickly as possible, and did a professional job in fixing the car. There is no lapse in communication and they do everything they say they will so I don't have to follow up. This is the second time I have used them for a repair and their service is consistently excellent.

  • How likely are you to recommend Mercury to a friend?:
  • 10
  • Gender:
  • Female
  • Years insured with Mercury:
  • 5 or more years
  • I've had a claim with Mercury:
  • Yes
  • Customer Service::
  •  
  • Claims Service::
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  • Ease of Purchase::
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  • Price::
  •  

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