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Auto Claims

Car collisions often occur within a blink of an eye and catch many people off guard, leaving them wondering what to do in the aftermath. It’s common for drivers of all levels of experience to overlook important details and critical information needed to prevent delays in the claims process.

Mercury Insurance has developed a checklist to aid drivers with collecting vital information … simply download the checklist, print it out and keep it with your vehicle registration. If you are injured in a car crash, make sure you wait for police and ambulance services to arrive before taking further action.

Download our Checklist

Car Collision

What to Do in the Event of a Car Collision

  • Safety Check

    Identify you are in a safe location and check to make sure there are no injuries. When it is safe, call 911 so they can assess whether they should respond.

  • Document

    Take photos of the damages to your vehicle and any other involved as well as the scene of the accident. Then, exchange information with all parties involved, including any witnesses.

  • File your claim

    When you call to report your loss, the Mercury claims team initiates the claims process and will explain the next steps.

  • Repair or replacement

    Mercury makes repairs and replacements simple with transparent policy coverage and preferred body shops.

Auto Claim

Information you need when you file an auto claim

Accident Information

  • Date, Time, & Location
  • Police report # (if taken)
  • Name of Police Department
  • Description of Accident
  • Description of Damage - All vehicles (as detailed as possible)
  • Injuries (if any)
  • Property damage (if any

Auto Information (involved parties)

  • Year of car
  • Make of car
  • Model of car
  • Color of car
  • License plate number (including state)
  • Number of passengers in each vehicle

Personal Information (involved parties)

  • Name
  • Phone Number
  • Home Address
  • Date of Birth
  • Driver's license Number
  • Owner of Vehicle(s)
  • Auto Insurance carrier / policy number
  • Location of vehicle (yours only)
  • Condition of vehicle (yours only)

Witness / Pedestrian Information

  • Name
  • Phone Number
  • Home Address