Whatever you need,
we’re here to help.
Need to talk to someone?
Call the Claims Hotline at (800) 503-3724
Residence and Property Claims
Whether your own or rent your home, Mercury Insurance is here to help guide you through the process of filing a Homeowners, Condo or Renters claim. As soon as it is safe, contact Mercury about your loss at (800) 503-3724. You can file a residence insurance claim 24 hours a day, seven days a week.
What to Do in the Event of a Residence Loss
Contact the Police
If the loss is caused by burglary or theft, notify the police immediately. When it is safe to do so, contact Mercury at (800) 503-3724 to file your claim.
Go room-by-room to take an inventory of the damaged or stolen property. If you can, take pictures, make temporary repairs and try to protect your property from further damage.
Vacate Your Home
Vacate the premises if it is unlivable and move to a safe location. Keep itemized receipts for any living-related costs. Do not dispose of any damaged items.
Information you need when you file a residence claim1
- Your Policy #
- Date, Time, & Location
- Police report # (if taken)
- Name of Police Department
- Description of Damage
1If a General Liability claim and a lawsuit have been filed, please provide a copy of the lawsuit that includes the name of the person who received it, the time and date it was received, and location where it was received.