The red flag fire warnings have sparked fierce fires in Northern California, forcing local authorities to issue mandatory evacuation orders for residents. Mercury Insurance is ready to assist homeowners and renters insurance policyholders who have had to leave their homes in response to the Glass Fire, another mandatory fire-related evacuation order, or whose property has suffered fire damage.
Mercury representatives are available to help address covered claims while following social distancing procedures. Representatives are also available to arrange temporary housing and provide assistance with living expenses if policyholders are forced to leave their homes in response to mandatory evacuation orders. Residents evacuating their homes should make sure they have the necessary supplies (PDF file) (0.2mb) to keep themselves and their family safe during the evacuation.
“Follow mandatory evacuation orders to get yourself and your family to safety, immediately,” said Christopher O’Rourke, Mercury’s vice president of property claims. “It’s important to follow these orders and you can trust that Mercury has you covered. Policyholders who were forced to leave their homes due to mandatory evacuation orders should contact their agents or call the Mercury Claims Hotline at (800) 503-3724 for help. They should keep their receipts for any additional living expenses as a Mercury homeowners or renters insurance policy can help them recoup this money.
Mercury also recommends that policyholders report losses as soon as possible, so we can begin to assist with the rebuilding process.
If a claim needs to be filed, O’Rourke advises policyholders follow a few simple procedures to help speed up the process.
When filing a claim
- Contact Mercury immediately to report your loss.
- Be prepared to provide your policy number.
- Do not remove debris or damaged property that may be related to your claim.
Steps after filing a claim
- Prepare a detailed inventory of destroyed or damaged property.
- Offer photos or video tapes of your home and possessions to your adjuster, if these are available.
- Keep records and receipts for additional living expenses that were incurred if you were forced to leave your home and provide copies to your adjuster.
Policyholders can also download Mercury’s Claims Recovery Guide (PDF file) (2mb) for additional information on the claims process.
Follow Mercury Insurance on social media for updates and the company’s response to California wildfires.