Careers in Customer Experience

At the forefront, Customer Experience team members listen carefully to our customers and make sure their needs are addressed quickly and effectively. We know that helping people starts with being good listeners.

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Smiling female operator working in call center

We are the first line of help.

The Customer Experience team manages First Notice of Loss, Customer Service, Billing, Collections, and Customer Relations.

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Customer Experience

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Customer Experience (First Notice of Loss)

Customer Service Representative

Provides support to escalated customer service concerns via Phone, E-mail, Online Chat, and Social Media.


Monitors and audits calls to ensure customer service standards are met.

Call Center Trainer

Prepares and conducts training and educational programs in support of the business.

Team Manager

Manages daily activity of the department.

Billing and Collections

Billing Representative

Answers calls related to billing inquiries for all lines of business.

Account Services Representative

Processes complex and irregular receivables.

Team Lead

Oversees the daily workflow and operations of Billing Representatives; resolves complex customer issues.

Team Supervisor

Assists in supervision of daily department activity.

Working for Mercury has been the highlight of my career. Mercury has provided me with the tools and support needed for me to be successful in my job. But there is more that Mercury has to offer, and that’s the family culture in which we work. It’s this environment that makes working for Mercury so different and more rewarding than other companies.

Ray Korzeniowski Senior Manager, Customer Experience (Hired in 2004)
Mercury Insurance Mission

Benefits Overview

We offer a variety of benefits to help our Team Members reach their health, retirement and professional goals!

Health and Financial

  • Medical, Dental, Life & Vision Insurance
  • Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
  • 401(k) Retirement Savings Plan with Company Match
  • Bonus program
  • Flexible work-life balance

Time off

  • Vacation & sick days
  • 8 Paid holidays & 1 floating holiday
  • Bereavement Days
  • Military Leave
  • Family Medical Leave

Team Member Perks

  • Employee discount on Auto Insurance
  • Professional development
  • Education assistance
  • Casual attire for in-office positions
  • Business attire dress code for customer facing positions
  • Social events & selfie opportunities