Provides support to escalated customer service concerns via Phone, E-mail, Online Chat, and Social Media.
Monitors and audits calls to ensure customer service standards are met.
Prepares and conducts training and educational programs in support of the business.
Manages daily activity of the department.
Answers calls related to billing inquiries for all lines of business.
Processes complex and irregular receivables.
Oversees the daily workflow and operations of Billing Representatives; resolves complex customer issues.
Assists in supervision of daily department activity.
Working for Mercury has been the highlight of my career. Mercury has provided me with the tools and support needed for me to be successful in my job. But there is more that Mercury has to offer, and that’s the family culture in which we work. It’s this environment that makes working for Mercury so different and more rewarding than other companies.
We offer a variety of benefits to help our Team Members reach their health, retirement and professional goals!