The Claims team provides service to customers by investigating and settling various types of auto and property claims. For auto claims, this includes auto physical damage, property damage liability, bodily injury, and rental. For property claims, we investigate and settle claims including fire damage, water damage, theft, and bodily injury.
Evaluates, investigates and adjusts claims.
Investigates and processes minor to moderate bodily injury claims, auto physical damage and property damage liability claims.
Evaluates, negotiates, and settles complex bodily injury and uninsured motorists claims.
Negotiates settlement of complex litigated bodily injury and uninsured motorists claims.
Supervises and coordinates claims handling operations.
Manages all aspects of Claims department.
Reviews and verifies accuracy of medical payments.
Reviews medical bills and explanation of benefits (EOB) to determine amount owed.
Investigates and evaluates rental car benefits claims as a result of an accident.
Investigates claims for suspected insurance fraud.
Reviews, negotiates, and collects monies owed to company.
Investigates and settles auto theft and fire claims.
Reviews estimates and assesses vehicle damage.
Inspects and evaluates physical damage to vehicles.
Assesses the current market value of unrecovered and total loss vehicles.
Supervises and directs the appraisal activities and staff within assigned geographical area.
Manages all aspects of the regional Material Damage department.
Visits different properties investigating, evaluating, negotiating and settling basic Homeowner’s claim.
Evaluates, negotiates, and settles medium to high value claims.
Investigates, evaluates, negotiates and settles property claims involving loss or damage to personal property.
Investigates, evaluates and settles moderate to slightly complex Property claims.
Assist in the supervision of the Property Claims branch.
Responsible for the overall performance of Property claims branch.
In the 31 years I have worked at Mercury, I have first of all appreciated the high standards that Mercury has set on handling claims and dealing with our customers. This is shown in all the comments I have received from customers and how grateful they are for the services our company provides for them. Secondly, I love all of my coworkers that I have come to know over the years and have grown up with! We are all truly a family and this is evident by the Forbes report and what a great company we have to work for.
I really enjoy working for Mercury for so many reasons. One very important factor is management, they really do care for their employees and we get treated like family. We are asked to provide our opinions and thoughts through surveys and those surveys go straight to the top and they do listen because leadership converts them into action. Company picnics are a lot of fun we get to go to Amusement parks and get to take our family too.
We offer a variety of benefits to help our Team Members reach their health, retirement and professional goals!