Filing an Auto Insurance Claim

Steps to filing an Auto Insurance Claim

What to do after an auto accident
  • Identify the nearest safe location
  • Move your vehicle to identified location
Check for Injuries
  • Always check to make sure there are no injuries so you know how to proceed when calling 911
Call 911

They will advise if they need to respond. Absolutely contact the police if;

  • If It's a hit and run
  • If the other party attempts to leave the scene without providing their information
  • If there are injuries
  • If it is apparent that liability will be disputed
Take Photos

If you have a camera, make sure to take pictures of;

  • Vehicle damage
  • Scene of the accident
  • All parties involved
Exchange Information

You will need all of the following information from every party involved in the accident:

Personal Information
  • Name
  • Phone Number
  • Home Address
  • Driver's license Number
  • Auto Insurance carrier / policy number
Auto Information
  • Year of car
  • Make of car
  • Model of car
  • License plate number (including state)
Witness Information

It is important to obtain information from any eyewitnesses at the scene of the accident.

DO NOT Admit Fault

You do not want to admit any fault. However, fully cooperate with the authorities and obtain their information and the police report number.

Take Notes – Document

It's a good idea to write down details about the loss while it's still fresh in your mind. Include as many details as possible, such as;

  • The direction the vehicles were traveling
  • How fast the vehicles were traveling
  • Did anyone brake, use their horn or try to avoid the accident?
  • What were the road conditions like?
  • Was the road wet?
  • Was it foggy or raining?
  • Was traffic heavy or light?
Contact Mercury

Contact us ASAP at (800) 503-3724

Auto Insurance Claim Process

Information you need when you file an auto insurance claim:
Accident Information
  • Date, Time, & Location
  • Police report # (if taken)
  • Name of Police Department
  • Description of Accident
  • Description of Damage - All vehicles (as detailed as possible)
  • Injuries (if any)
  • Property damage (if any)
Auto Information (involved parties)
  • Year of car
  • Make of car
  • Model of car
  • Color of car
  • License plate number (including state)
  • Number of passengers in each vehicle
Personal Information (involved parties)
  • Name
  • Phone Number
  • Home Address
  • Date of Birth
  • Driver's license Number
  • Owner of Vehicle(s)
  • Auto Insurance carrier / policy number
  • Location of vehicle (yours only)
  • Condition of vehicle (yours only)
Witness / Pedestrian Information
  • Name
  • Phone Number
  • Home Address


Auto Accident Claims
What to Expect When You File a Claim
Car Repair
Mercury’s Customer Authorized Repair Service (CARS)
Car Repair Questions
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