What is MercuryGO?
Where is MercuryGO available?
I have a teenage driver, would MercuryGO be good for him/her?
What information does the app score and display?
How can I get more information about MercuryGO?
How does my driving affect my score?
How is distracted driving measured?
How is phone usage calculated?
How does the app know when to score a trip?
Can MercuryGO tell if I am a driver or a passenger?
Does the score shown in the app determine the discount I will receive?
What if the speed limit captured for a trip is incorrect?
Why are all my individual score categories higher than my overall score?
Will my score cause my insurance rate to go up?
Why does my score go up and down?
I have a score of 51, is this bad?
Will one driving event during my trips have an impact on my overall score?
Will my score be affected if I am driving over the posted speed limit?
If a passenger is using my phone while I am driving, will my score be affected?
How is my discount calculated?
What is the MercuryGO Driving Discount and how do I get it?
When will I receive my discount?
What happens to my discount if I change my mind and no longer wish to use the MercuryGO app?
Does participating in MercuryGO guarantee me a discount?
Can my premium increase by participating in this program?
I have a teenage driver with a learner’s permit, do they get a discount?
How do I see my discount?
Can I transfer my discount if I change my vehicle?
What if I drive multiple vehicles, how is my discount calculated?
How does my score affect my rate?
Is participation in MercuryGO mandatory to renew my existing policy or to become a policyholder?
Can I use the MercuryGO app if I’m not a policyholder?
Do all drivers on my insurance policy need to register for the MercuryGO app if I decide to participate?
Do all listed drivers of my vehicle need to register for the MercuryGO app if I decide to participate?
Do I have access to my driving data to learn my potential areas for improvement?
What if I want to add a driver to the MercuryGO app mid-policy?
Are there any surcharges?
Are all the cars I own required to enroll in MercuryGO?
What happens if an enrolled driver on the policy does not install the MercuryGO app?
Can I opt in the program again after I opted out?
How do I download and activate the MercuryGO app?
Does the MercuryGO app work with all phones?
Does the phone need to be powered on for the MercuryGO app to work?
Do I have to plug or attach anything to my vehicle?
Do I have to pay for the app or program?
Why do I need to accept permission requests?
Do I have to interact with the MercuryGO app while driving?
What happens if I downloaded the app but have to change phones?
What if I downloaded the app but have to change phone numbers?
Will the MercuryGO app use a significant amount of data?
How is driving data collected?
What driving information does the MercuryGO app collect?
What does “not driving” mean?
How is my MercuryGO app driving information used?
Does the app use my phone battery?
Will the data affect my insurance eligibility?
Will the driving data be used for claims purpose?
Does Mercury Insurance share my MercuryGO app driving information with outside entities?
What data is collected?
Who can I contact for help if I encounter issues using the MercuryGO app?
What should I do if my phone has been lost or stolen?
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