How do I file a claim?

You can file a claim 24 hours a day, seven days a week. Just call our claims hotline at (800) 503-3724 to get things started. And, if you need help immediately, we can arrange for roadside assistance. So give us a call, day or night, and we’ll be there to lend a hand.

More detailed information on how to file a claim can be found at the following links:

What happens once I report a claim?

When you call to report your loss, the Mercury claims team jumps into action. You’ll speak with one of our skilled Customer Service Representatives, who will gather information about the incident. We may record the interview to expedite the entire claims process. Your representative will explain to you relevant policy coverage, and, if you choose, we can help locate one of our preferred body shops.

If you are unable to drive your vehicle, call us from the accident scene and we’ll arrange to have your car towed. If you need a rental car, we’ll be happy to assist you by making a reservation or referring you to our rental car partner to get you on your way. Calling in your claim is the first step in getting you the assistance and support you may need.


If you would like to get an instant online quote from our subsidiary company, Auto Insurance Specialists, please click the button to the right.