You’ve got questions. We’ve got answers.
We’ve noticed a pattern. So we thought we’d make it easy for you by posting the answers to our most frequently asked questions. If you still can’t find the answer you’re looking for, please call us at (800) 503-3724.
Frequently Asked Questions
Q: Where can I find my Policy Number?
A: Your Policy number can be found in several places—on the top of your policy declaration page, on your liability insurance card (I.D. card) and on your bills. Policy numbers may have any of the following formats:
- Two alphabetical letters followed by eight numbers
- Four alphabetical letters followed by ten numbers
- 15 numbers no alphabetical prefix
Q: Can I pay for more than one auto policy online?
A: You sure can; however, you will need to process the online payments separately.
Q: Why did I receive an error message stating that the information I entered does not match the information in the Mercury system?
A: In order to ensure the online payment you are making is credited to the correct policy, the information you enter must match your policy information. Double-check your information again and resubmit. If you’re still having trouble, please call our billing department at (800) 503-3724.
Q: Why did I receive an error message stating my credit card information is incorrect?
A: An error message indicates that either the card number entered or the card type selected is incorrect. If this message appears, please check your card number and card type carefully and re-enter the information. If the error message appears again, please call our billing department at (800) 503-3724.
Q: Can I make a payment with multiple credit cards?
A: Yes, but you’ll need to call our billing department to do so at (800) 503-3724.