Mercury's Customer Authorized Repair Service (CARS)

We'll get you back on the road—quickly, safely and easily

As Simple as 1,2,3
Getting your car repaired after an accident can be a daunting task. Where do you go? How do you know if the shop does quality work? Are the repairs guaranteed? These are all questions that need to be answered, but you don't need go at it alone because your insurance company should be able to help, especially if you're insured by Mercury.

Mercury's Customer Authorized Repair Service (CARS) makes getting your car back on the road quick and painless. Just follow these three easy steps:

  1. If you get into an accident, call Mercury's 24/7 Claims Hotline at (800) 503- 3724.
  2. Your claims representative will refer you to the closest or most convenient Mercury-approved CARS repair facility.
  3. Your vehicle will be repaired by a highly qualified repair facility and Mercury will guarantee those car repairs for as long as you own your vehicle.

Mercury is the Right Call
Mercury makes car repairs seamless, because we've taken the guesswork out of finding a quality repair facility. Our CARS-certified shops must meet strict standards in order to earn the opportunity to serve our customers.

A Rigorous Qualification Process
Mercury has dozens of quality-control specialists who continuously audit and inspect our national network of CARS facilities, ensuring high quality repairs and the best possible service. And in order to maintain certification, each facility is constantly monitored on several criteria, including:

  • The quality of their work
  • The time it takes to complete a repair
  • The quality of their customer service
  • The integrity of the business

We Guarantee It
It's not mandatory that you go with a CARS facility, but if you do, we'll guarantee the repairs for as long as you own the car; this includes any and all paint, bodywork and workmanship completed by an approved Mercury repair facility as long as you own the car.

It's About Time
Your time is valuable and we want you to spend as little of it as possible worrying about your repairs and filling out paperwork. All you have to do is choose a CARS repair facility—we'll do the rest.

Here's How We Can Help
Your time is valuable and we want you to spend as little of it as possible worrying about your repairs and filling out paperwork. All you have to do is choose a CARS repair facility—we'll do the rest.

  • Our claims department communicates electronically with the repair facility for more streamlined processing. If you have car repair questions, we'll get the answers.
  • Payment for approved car repairs is arranged between Mercury and the CARS facility, so you only cover your pre-determined portion of the cost.
  • In many areas you can even track the status of your car repair online using our repair tracking system, so you'll know exactly what's happening with your vehicle repair.

Our Low Rates Are Just The Beginning
Mercury provides everything you're looking for in an auto insurance company—customized coverage, low rates, excellent service, financial stability and 24/7 claims service.

For a fast, free quote, call (800) 956-3728

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