Homeowner Insurance Claims

Steps to filing a Homeowners, Condo Owners or Renters claim

Contact Mercury about a claim as soon as possible after a loss at (800) 503-3724. You can file a homeowners insurance claim 24 hours a day, seven days a week.

Step 1: Contact the Police
  • If the loss is caused by burglary or theft, notify the police immediately.
Step 2: Take Inventory
  • Go room-by-room to take an inventory of the damaged or stolen property.
  • If safe to do so, take pictures, make temporary repairs and take steps to protect your property from further damage.
Step 3: Vacate Your Home
  • If the home is unlivable, vacate the premises and move to a safe location.
  • Keep all receipts for repairs, temporary housing, meals, and other miscellaneous expenses. Please make sure the receipts are itemized.
  • Please do not dispose of damaged items, as we may need to see them to complete your claim.

Homeowners Insurance Claim Process

Information you need when you file a homeowners insurance claim*:

Personal Information
  • Your Policy #
  • Date, Time, & Location
  • Police report # (if taken)
  • Name of Police Department
  • Description of Damage

* If a General Liability claim and a lawsuit have been filed, please provide a copy of the lawsuit that includes the name of the person who received it, the time and date it was received, and location where it was received.

Learn more about claims

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If you would prefer to speak to an authorized Mercury agent, please call (800) 956-3728(800) 956-3728.

Mercury has partnered with our agency subsidiary, AIS, in to help customers save money. This is great news for you, because AIS could provide you with some really low rates and great coverage, too!

Give AIS a call today at (888) 344-4247(888) 344-4247 to see how much you can save.

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